In the Maintenance window profiles, could we have an option to alert the customer’s contact set in the Customer details (and maybe the device owner as well for those that actually allocate owners for non-hot-desk devices?) an hour before a maintenance window is due? This would help us keep out customers appraised of potential downtime and remind them of the value of managed service.
Actually, it would hep if we could have two contact details for customers - an account contact and a tech contact and have the tech contact emailed rather than the account contact.