The ability to mind customer systems from afar is vital for Managed Service Providers. Robust remote management and monitoring (RMM) software can allow you to fix problems before they turn into an IT crisis by troubleshooting servers, mobile devices and other endpoints online. Plus, RMM can save your staff’s time through automation and provide an overview of your entire managed operation through a single pane of glass.
However, there are numerous choices when shopping for RMM system. How to choose?
Comodo Product Manager Ilker Simsir discusses three critical components for a successful RMM in a new thought leadership article in ChannelPartnersOnline.com: