In the last 24 hours, the service desk appears to have changed. For example, previously, the play / pause / stop buttons were in the ticket reply section. As of this morning, they are now buttons in the top bar (next to ‘claim’ / delete / close). In addition to the visual change, when clicking the ‘resume’ button on a paused ticket to begin working on it, it comes back out of the ticket back to the list of tickets so you then need to go back into the ticket to work on it. This is adding about 30 seconds to each tickets process time and given we can have 20-30 backup related tickets on a morning, this is adding significant time to our morning checks.
The biggest issue from my point of view is that the update appears to have happened without any warning or notification from C1