Help with API

Hi guys,

can we use…rol-report-api to report into ITSM and or Service Desk?

Never used API, so any assistance would be much appreciated.!!! :slight_smile:

Cheers James.

Hi @dittoit
Currently, this is not possible directly. You will have to use a ‘middleman’ software to get the data from the ShadowControl Report API. And then the data you get from the ‘middleman’ software will have to be filtered/modified to a format you prefer.

Take note that currently, only Scripts and Profiles can be imported to ITSM. Any filtered/modified data you choose to gather can be sent to SD though as a ticket. Or just use the gathered data as you see fit without resorting to sending them to SD at all.