We want to inform you that we will have a hot fix over Service Desk tomorrow (11-22-2019).
Here are the items that are included in the hot fix.
- Fixed the issue of "My time sheets >Status Not Submitted" displays all time-sheets instead of only the ones belonging to the logged in user.
- Fixed the issue of Help Desk account confirmation E-mail includes Itarian links.
- Fixed the issue of ability to use % symbol instead of IP address octets except the latest octet for SD API.
- Fixed the issue of when "Automatically close the ticket if the metrics go below the threshold" option is enabled tickets are not being closed.
You can feel free to share your feedback and comments through this post.
We will share any updates regarding hot fix release through here.
@zeynepyildirim Will there be any downtime and at what time are you applying the hotfix?
Hello @nct , Hot fix will be on Saturday 03:00 AM (ET)
OK, thanks, but you did state 22/11 on your post.