Hot fix for Service Desk (11-22-2019)

Hello everyone,

We want to inform you that we will have a hot fix over Service Desk tomorrow (11-22-2019).

Here are the items that are included in the hot fix.

Service Desk

  • Fixed the issue of "My time sheets >Status Not Submitted" displays all time-sheets instead of only the ones belonging to the logged in user.
  • Fixed the issue of Help Desk account confirmation E-mail includes Itarian links.
  • Fixed the issue of ability to use % symbol instead of IP address octets except the latest octet for SD API.
  • Fixed the issue of when "Automatically close the ticket if the metrics go below the threshold" option is enabled tickets are not being closed.
Version: 4.23.3

You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.


@zeynepyildirim Will there be any downtime and at what time are you applying the hotfix?

Hello @nct , Hot fix will be on Saturday 03:00 AM (ET)

OK, thanks, but you did state 22/11 on your post.