We want to inform you that we had a hot fix over Service Desk today (2020-03-30).
Here are the items that are included in the hot fix.
- Adding Create Date/Close Date Fields on My Tickets widget.
- Adding search functionality based on email on My Tickets widget.
- Fixed the issue of "Support E-mail updated on SD Inactive page"
- Fixed the issue of "SLA updated for tickets are submitted via EM agent or created via SD directly"
- Fixed the issue of "Stop processing further on match!" option updated in Ticket Filter"
You can feel free to share your feedback and comments through this post.
We will share any updates regarding hot fix release through here.