Hot fix for Service Desk (2020-04-17)

General Announcements Release Announcements
1

Hello everyone,

We want to inform you that we had a hot fix over Service Desk today (2020-04-17).

Here are the items that are included in the hot fix.

Service Desk

Bug Fixes

  • Fixed the issue of "Ticket Data widget doesn't display amount of tickets"
  • Fixed the issue of "SD tickets are not being autoclosed when "Default Alert" is used"
Version: 4.25.3

You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.

Regards,
Zeynep

2

Hi @zeynepyildirim

What time will the hotfix be and will there be any downtime?

3

Hi nct ,

It already finished 5 hours ago. Our hot-fix times are before working hours for both US and EU. Please let me know if any problem occurs.

Regards,
Zeynep.

4

Could someone explain the thinking around disabling your service desk access if it’s not used for a while please?

ie. if you’ve not used it for a period you’re greeted with a warning telling you so, then you have to wait 1 business day for it to be reactivated. Why is this?

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5

Hi @Ed_Johnson,

We can activate your account now. Can you please share your account details as a private message.

Thank you for your patience.

Regards,
Zeynep.

6

Hi… thanks for the offer. I’m not desperate to get in so can wait but I’m intrigued as to why this procedure of deactivation is in place. Seems unneccesary.