Hot fix for Service Desk (2020-06-01)

Hello everyone,

We want to inform you that we have a hot fix over Service Desk on 01th of June at 08:30 (UTC+3).

Here is the item that are included in the hot fix.

Service Desk


  • Improvement for Portal Executive Ticket Summary
  • Improvement for 'Submit ticket' option within EM agent
Bug Fixes
  • Fixed the issue of "SSO transmission does not work for EM portal links within SD tickets about devices Discovering”
  • Fixed the issue of "Unable to delete custom ticket filters - an error 'Unable to delete selected filters' is returned”
  • Fixed the issue of "Unable to delete custom list if it was in use with some custom forms”
  • Fixed the issue of ""Password change required to continue" after registering SD User manually with disabled option for it”

You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.