Hot fix for Service Desk (2020-08-05)

Hello everyone,

We want to inform you that we had a hot fix over Service Desk on 05th of August (today) at 08:30 (UTC+3).

Here is the item that are included in the hot fix.

Service Desk

Bug Fixes

  • "Executive Ticket Summary Report" does not show data for June and July
  • SD disables fetching via forwarding because of IMAP errors
  • SD "Agents" report does not consider Spent Time and Billable time if several staffs worked on the same ticket
You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.


HI @zeynepyildirim

August 8 is not today, but Saturday.