Hot fix for Service Desk (2020-12-01)

Hello everyone,

We want to inform you that we had a hot fix over Service Desk on 01th of December at 00:30 EST.

Here are the items that are included in the hot fix.

Service Desk

Bug Fixes

  • Auto-closing the SD tickets when monitoring goes to off state.
You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.

Product Management

@zeynepyildirim , this seems to be working pretty well today and I really hope this time it continues to.

is there any chance we could post notifications of planned hotfix maintenance on the status page, too?

Hi @nct,

I can share hotfix post one day earlier. That page is for outages, SD hotfixes do not cause outage that’s why our team did not add into page. We are adding major releases to the page.


That would be great.