How Do I Connect ITarian with the Current IT Structures?

General Discussions
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1

Hello everyone

I hope you are all doing well. I am new to itarian and am in the process of applying it to our current computer system. Our present network includes on-site servers; cloud services; and a variety of third party apps.
I am looking for guidance on strategies for easy connection.

  • What are the most common challenges that come during connection; and how can they be solved?
  • Are there any particular setups in itarian that I should be aware of?

I would be greatly appreciative of your efforts. :smiling_face_with_three_hearts:

2

Hello, @Aurora

As you embark on integrating ITarian into your existing computer system, I’ll provide some guidance and insights to help you navigate the process effectively.

Strategies for Easy Connection:
Network Compatibility: Ensure your network infrastructure aligns with ITarian requirements (ports, firewalls, DNS).
Authentication Methods: Understand authentication protocols (LDAP, SAML, OAuth) for seamless connections.
Common Challenges and Solutions:
Firewall Blocking: Whitelist ITarian’s IP addresses and ports to prevent communication issues.
Certificate Mismatch: Regularly check and renew SSL certificates to avoid connection failures.
ITarian Setups to Be Aware Of:
Configuration Profiles: Create custom profiles for devices (network access, security settings).
Default Profiles: Understand default profiles (custom vs. default) for consistent settings.

Remember, simplicity and clarity lead to successful connections in ITarian!

I hope this step is helpful to you.

Best Regard,
Gregory Chavez

3

ITarian as an RMM product is extremely flexible in what it can do and offer, the biggest thing I can echo from @grecha861 is about the ports and connectivity as if you do not have this right and working the platform is useless.

Once you have connectivity done the next part is the profiles, there are some great best practices that you can follow to make the system work well for you which the ITarian team can help with, and best to book a meeting with a sales rep and sales engineer for this.

What I can say here in this forum is, DO NOT USE the pre-made profiles as they really do not do a huge amount but will ended enabling lots of items for billing that you did not ask for.

Steps to getting a good setup would be: -

  1. Set all devices to the “basic” profile which should have the value of free/$0 against it
  2. Define your alerting methods
  3. Create your monitors
  4. Create OS Update procedures
  5. Create 3rd Party Update procedures
  6. Create profile(s) to bring all the above together and do as you want / need