How do you bill work from the Service Desk?

Hi, I’m curious what users of the ITarian ServiceDesk are doing to build reports used for billing?

We hope to transition from ManageEngine SDP MSP, The way we handle billing in SDP is that we removed the ticket closing capability from end users. We mark thickets as resolved, and then once they are billed we manually close the tickets. We have a report that only includes “resolved tickets” that we print which shows Client Name | Technician | Work Notes | Billable Time

Hello @EAH ,

We have created a support ticket to analyze the query and we will get back to you the soonest.
We will also update this forum thread for any resolution/update.
Support team will get in touch with you shortly via email.

Thanks for your patience.