How to define company (customer) in MSP cWatch EDR

We have defined customers in C1 MSP portal (MANAGEMENT–>Customers), but they are not synchronized with companies in cWatch EDR MSP app. Instead, in cWatch EDR MSP app we have a choice to choose between customers that we have removed long time ago from C1 portal.

Is there a way to change Active companies in cWatch EDR MSP app or force synchronization?


​​​​​​​We thank you for sending in your query. We have coordinated with our EDR Support Team concerning your report to review the functionality you’ve mentioned. It might be a sync issue. However, We’ll get back to you with additional information. Thank you for your patience.