How to run Time worked Local time report based on department

Products ITarian Service Desk
1

HI,

I am wanting to run a report by Time Worked (Local Time)

By Tickets open and closed within a period of time split by service type,

Such as Remote total time worked
and
Onsite total time worked.

My attempts so far just show 0 time worked and I cant find a way to do this,

Thank you

2

Hello @sheldon1 ,

Please make sure that ‘Manual time Entry’ is enabled, add work time to tickets then generate report.

Kind Regards,

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