Impossible to move a DEVICE from one Company/Group to another after mistake

Products Portal
1

Hi,

I found the post below, but when chose one device (the first one on this app/system) we cannot see the customer name when choosing “change owner”. How to accomplish that?

Post:
https://forum.itarian.com/forum/products/comodo-one-portal/29622-newbiw-added-imac-client-to-wrong-company-and-now-unable-to-move

Renato P.
www.AnjoTI.com

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2

@anjoti ,

We understand that you are having challenges in accomplishing the task. Please feel free to utilize this help guide http://help.comodo.com/topic-399-1-786-10451-Change-a-Devices-Owner.html . You will need to type the email address of the “username” that corresponds to the Customer, thus allwing you to select where the device will be moved to.

3

This is possible, but you need to make sure a few things are in place first.

First of all you need to make sure the customer is added as a organisation either inside Endpoint Manager or the global Itarian platform which adds them to Endpoint Manager and all other apps.

Once you have this done you need to then add a user for the client inside Endpoint Manager.

After doing all this you can then change owner, and you can also change groups etc.

4

This is the important point - change owner.