Also please check if the iPad version that you are using is supported by the platform. You may check if from the Endpoint Manager portal > Settings > Support.
For the error “your device is not enrolled”, please follow the guide below.
If the application is still available, please click icon ‘Run after installation’ to enroll the device.
If the CMD application is deleted from the device, please follow steps below:
2.1. Navigate to ‘Settings’ -> ‘General’ on the iOS device. Select ‘Profile’ (or Device Management) -> ‘Comodo Profiles’.
Tap the ‘Remove’ button. The ITSM/EM profile will be removed from the device.
2.2. Verify that safari’s history is clean. For it should go in ‘Settings’ -> click ‘Clear History and Website Data’.
2.3. Restart the device.
2.4. Open e-mail and click on the enroll link.
2.5. Click ‘Install’ in opened ‘Install Profile’ window.
2.6. Click ‘Install’ in opened window again. Wait 3-5 sec.
2.7. Click ‘Install’ in ‘MOBILE DEVICE MANAGEMENT’.
2.8. Click ‘Trust’ in the opened window ‘Remote Management’.
2.9. Click ‘Done’ in the next window or wait 3-5 sec.
2.10. Click ‘Install’ in opened ‘App installation’ window.
2.11. Click ‘Run after installation’.
2.12. In the opened window click ‘Open’.
please note: If your Safari will return an error, then close it and try again steps 11-12.
2.13. Click ‘Allow’ -> ‘Accept’ in the next window.
Please also see the guide for additional information for enrolling iOS devices.
Appreciate for the response and sharing the details. Please feel free to respond to the created support ticket together with the requested information for us to further investigate or replicate the issue. Thank you
HI all in reference to the above, I just thought since I used this article which was very helpful I would share the new link from the Commodo KB to setup an APN certificate to allow Apple devices to communicate with your RMM for ITarian, so below it is.