is acronis cloud down?

1

is acronis cloud down? The ssl for acronis backup has expired https://eu2-cloudbackup.comodo.com
cant log in

2

Hi @sm1
The Acronis Cloud Backup service is not down. It’s the login page that has an issue due to the expired URL certificate expiration. This is currently being worked on to have the login page back to working order.

3

@Ilker Amazed this hasn’t been resolved yet and that it could even occur to start with.

4

Email was rejected by your spam filter!!

5

Hello @sm1 and @nct,

We would like to inform you that the certificate expiration for us-cloudbackup.comodo.com has been resolved already. Access to the Acronis Cloud Backup through the C1 portal is back to working order. Please do inform us if you are still having issues.

Thank you.

6

Got error message:

outgoing connections is not reachable for https://cloud.acronis.com:443.

Can’t install Acronis agent.

traceroute cloud.acronis.com -p 443
traceroute to cloud.acronis.com (85.25.24.49), 30 hops max, 60 byte packets
 1  gateway (192.168.0.1)  0.367 ms  168.269 ms  0.458 ms
 2  91.217.3.1 (91.217.3.1)  2.039 ms  2.273 ms  2.380 ms
 3  10.33.253.13 (10.33.253.13)  2.606 ms  2.839 ms  3.196 ms
 4  10.33.253.1 (10.33.253.1)  1.652 ms  1.648 ms  1.631 ms
 5  mrk01.bmk21.transtelecom.net (217.150.45.186)  4.012 ms  4.326 ms  5.788 ms
 6  frt01.transtelecom.net (80.81.194.117)  45.383 ms  44.681 ms  44.572 ms
 7  tge-5-1-0-353a.cr2.fra.routeserver.net (80.81.192.21)  44.494 ms * *
 8  ae6.cr1.sxb1.plusserver.com (85.119.200.21)  46.949 ms  46.960 ms  46.983 ms
 9  * * *
10  * * *
11  * * *
12  static-ip-85-25-24-49.inaddr.ip-pool.com (85.25.24.49)  49.372 ms !X  49.352 ms !X  49.347 ms !X
7

Hi @Sergey
As of this posting, are you still having difficulties connecting to the Acronis Cloud Backup service?