Is Comodo Remote Control suffering an outage at the moment?

Products Portal
21

Hello @dittoit ,

We already received the information/logs we needed to further investigate your issue.
We will send you an update via email as soon as we can.

Regards,
Jay.

22

Think that was a whole week without any CRC outage. Hopefully this will continue.

23

yep! …fingers crossed…every release …stability will improve…

24

Platform stability seems to have improved from an ITSM (anti virus) perspective for sure, now let’s see what you can fix in the October release.

25

Hi @nct ,

Rest assured that improvement and stability are the two main goals that we are focusing on moving forward so we could give our partners and their clients the experience that’s beyond their expectation.

26

Let’s see what happens after the next two release.

27

@melih Praise where praise is due, CRC has been working well today, with the exception of needing to make the initial connection more than once occasionally. Speed is good, too. By comparison, the paid for Solarwinds MSP Anywhere we use has been disconnecting regularly, no reply from their phones or email, just live chat.

28

We are always here for you guys…
lets identify why you have to make the initial connection more than once…
We are investing heavily …file transfer etc all coming very soon…

29

Hi @nct . We had send you an email about this post. Looking forward for your response. Thank you.

30

@Parker can you provide a white list of ports and files for Comodo Remote Control? Currently when i launch the application im greeted with a white box. Tried on a couple of different machines all the the same result. Im thinking that its our endpoint sec thats causing the issue but cant confirm as there is nothing in the logs to indicate that its stopping it.

31

Hi @Joners
The new CRC simply uses the http (80) and https (443) ports to communicate with the other device.

32

Thanks for confirming, nothing is being blocked by our endpoint security? What can be done to troubleshoot the issue? As mentioned ive tried this on several machines now all with the same results. Its also been tested on a personal machine which has no corporate configuration, vanilla windows 10 pro with defender running. Same white screen.

33

Hi @Joners

Thanks for confirming, nothing is being blocked by our endpoint security? What can be done to troubleshoot the issue? As mentioned ive tried this on several machines now all with the same results. Its also been tested on a personal machine which has no corporate configuration, vanilla windows 10 pro with defender running. Same white screen.

Is this related with the post you made about a multi-monitor setup and the new CRC?

34

@Joners ,

Please click our help guide link for your reference https://help.comodo.com/topic-399-1-…irewall_remote

35

Yes is it, i see that a ticket has been raised and ive sent the log data in. Support have confirmed that it appears to be a bug.

36

@Joners ,

We thank you for bringing this issue to our attention. Comodo is committed to your satisfaction and we, in C1 Support, will work with our product development team and review the logs you have sent to ensure the best possible resolution. After the team has reviewed your issue, we will pass along any additional updates.