I was logged into a users laptop, did a couple of maintenance items and had it reboot.
Are there any items that can perhaps delay/prolong the bootup process (pending Windows Updates, chkdsk, etc.)? Internet connection went down on the client-side? Stuck in a BSOD screen? Hopefully, no hardware issue cropped up while you were doing maintenance on the laptop.
No…I did not have the option of using RDP. Good thought, but not in this case. User is an Island unto himself.
User called me when I got in this AM…(not a happy camper), his PC was up and running when he got in, so he didn’t see anything abnormal. (no BSOD, Updates, MS stupidity, chkdsk or other weirdness) ITSM Agent still NOT Responding although SERVICE is running. Had him open “Services” and restart the agent. It finally comes up. That in itself was misery because many users have never heard of “Services.msc” never mind have them utilize it to restart stuff. Makes for dangerous journey. We also changed the Service to a Delayed Start…No Difference…same sad state where agent refuse to come up.
Anyway…I am now looking at alternative because this is Never going to work long term. Its a SHOW STOPPER …>period. Not only that, my CRM Dashboard hasn’t been working for 8 weeks…with no resolve insight. Tried different PC’s, different Cities, different everything…NADA. So haven’t been able to open CRM since November. Enough said…and enough wasted time here. Off to find a proper a MSP product to support my end users.
@howie I completely understand your frustration. I currently use another free RC program as a backup just for this reason and am working on a way to deploy via script. The other free program seems to be adding new features to the RC application monthly leapfrogging the barebones features of Itarian’s RC, such as upload files to remote endpoint, etc. However, one of my most awaited features for both RC’s is the ability to a) automatically reconnect the remote session after reboot, & b) do the same by rebooting into Safe Mode. Hopefully, Itarian will get serious about the remote features.