First up I wish to say I’ve had a very positive interaction when logging a help request from support@itarian.com recently.
It was about the security suite AEP blocking or containment issues on “trusted” files.
Vignesh from ITarian Support replied with a very comprehensive email, including and explanation with supporting screenshots, (not just a do this and that canned type reply)
He even checked a few profiles and rules that may have been an issues on a few of my servers.
We often only post the bad experiences, however this was a very positive one, and followed up after a day or so to see if everything was resolved.
I still have a few processes getting blocked, but they are not impacting my users, plus I have the “correct” way to add rules, way better than reading the manual online and still not getting it to work.
Well done.
mcfproservices