OK… so I hope Comodo is listening to this… Itarian is great… ccs 11.3 seems to be functioning… The promptness of Comodos team in fixing the issues with ccs was great…
We’re still trialing the product and dont have a lot of our endpoints on Itarian yet but of the ones we do, we have the full CCS running relatively stable now on 70% and the other 30% with the Firewall/containment tabs deleted (not ideal but it works and doesnt alarm the client).
Please PLEASE can we have a few months respite without any more major updates??? The odd fix yeah… but my nerves simply cant cope with another episode like we’ve had the last couple of months.
My staff and myself have probably spent as much time switching between ccs versions as we have generating revenue. It cant and wont be allowed to happen again. As I said… We like the product but any more of those issues and we’re gone. Lets just have a little time to forget the past few months please and do the work we’re meant to be doing… ie fixing our clients problems rather than problems we’ve created.
The feature to keep the same version is a good idea for sure, but the problem is doing this you could be months behind leaving security holes not fixed.
In regards to CCC, now the performance issues are solved all is much better and should not cause too many issues but a little test before hand is always advised.
On the side of what is happening, I do totally agree we need some stability in the product with not many changes to the desktop side.
Things that should happen are:-
Remove firewall as this solves 90% CCS issues
Add CMD / PS / Bash shells for remote to CCC
Then the portal needs tones of work like: -
working stats
reports
fixed quote manager
non crashing service desk
Etc
As MSPs we need our clients to not see issues for a few months allowing dust to settle, things for CCS and CCC to be extremely tested for a big release while in the meantime the supporting sections for MSPs are dealt with so we can bring some quality to our clients.
@Ed_Johnson ITarian is pretty good and interesting I would suggest to set all your settings to not auto update if that’s the case and to test in your test environment before rolling out to clients.
I agree that we need to spend less time troubleshooting issues on our end and put ourselves to better support our clients issues.
‘We want to inform you that due to some severe bugs found in updated version of Windows Communication Client, we have to postpone the hotfix release to next Tuesday (2019-06-18).’
Due to the lastest bugs (in a long line of bugs) we’ve decided to do as recommended above and disable all auto updates other than virus signatures.
but for the life of me I cant find the section in the platform where we specify default versions for EM & CCS… anyone point me in the right direction please??
In the Endpoint Manager, select “Configuration Templates>Profiles” in there select your profile go to the updates tab (if the tab is missing, click Add Profile Section>Updates, which will then add it to you tabs), in the Updates section you have the settings for Communication Client updates, and CSS Updates that you can modify.
EDIT: Sorry, Just realized you were looking for controls allowing to select a specific version as default.
but for the life of me I cant find the section in the platform where we specify default versions for EM & CCS… anyone point me in the right direction please??
It seems pretty stable… We had one endpoint fail with the firewall problem (luckily one of our own) but I suspect this could be due to some remnant from previous versions (just a guess).
As stated on the support ticket, the issue is that the update section of the profile updates to the latest version and not the selected latest version for our environment.
Obviously this needs to change else there is not way of updating computers from legacy to your current or current to next current without mass policy updates all the time.
i hate to say it but since day one it has been ongoing issues. we are looking for another solution besides this. too much babysitting and unpredictable results. you get what you pay for!