ITSM Feature Request - Credential Management

Products ITarian Endpoint Manager
1

I’d like to request a feature for ITSM that would integrate a password manager directly into ITSM.

ITSM would manage:

  • on the workstation to manage(track and rotate password for) the non-domain local admin account on the workstation
  • on the domain controller(s) to manage (track and rotate password for) domain admin accounts (could be multiple) as set out in a policy in ITSM

This would be a very good value added feature for enterprises/MSPs.

2

Hello @indieserve ,

Thank you for your feedback. We have contacted you by email and sent out the feature requests.

3

Interesting…sure we would love to add this in. Is there any example product you can share with us please? Or you can provide us more detail?
thank you.

4

Not sure about an example product, there are password managers that do something similar to what I’m requesting, like CyberArk. I guess I meant that ITSM would have it’s own Built-In password manager (and could rotate passwords for things like Local admin and domain admin accounts) on PCs/domains where ITSM agents are installed on. I’m not worried about domain user accounts, that can be handled by a password policy GPO easily enough. But managing the non-domain local admin passwords on a bunch of endpoints can be a non-trivial task. Regular rotation of domain admin accounts on a domain managed by ITSM agent would be a nice bonus also.

5

Hello @indieserve ,

Thank you for the additional feedback. We have updated the previous requests with the extra info in order to better provide what you requested!

6

Good idea. Need it. Customers always forget they passwords - PCs, mail, routers… So MSP must keep them (with links to aproriate devices)

7

Hello @Sergey

We will forward this as a Feature Request on your behalf as well. Thank you.

8

It would be good if this would be something that works on a remote system so if we are controlling a computer we can paste passwords that auto remove from memory (like keepass) so if a new tech uses remotes a existing customer they should have access to some of the passwords

9

Any update on this feature?

10

Hi frederikbay

  We apologize about the delay. We will contact you for any updates about the request.
11

We use open source PM:
https://clipperz.is/ - for personal (home) users
http://teampass.net - for commercial users.

Fast, powerfull. You can take them as base of C1 PM. BUT PLEASE!!! DO NOT DO IT AS SEPARATED APPLICATION AGAIN!!! Or do links - from customer’s pages and from device’s pages. Or integrate PM module into customer’s and device’s pages… It will be great!

12

Hi @Sergey,

We appreciate the feedback, we’ll keep you posted and have sent you an email for updates.

Thank you,