ITSM Hotfix on 01/14/2018

[ahmetenes]

Hello everyone,

We would like to inform you tomorrow(01/14/2018) at 06:00(GMT)/01:00(EST) there will be a performance hotfix on ITSM. The maintenance is planned to be completed in 1 hour. If you have any connectivity issues please retry later within the day.

Best Regards
Comodo ONE Product Management

[dittoit]

Nice to hear !!. Do we have specifics ?
Cheers.

[nct]

@ahmetenes

Hello everyone,

We would like to inform you tomorrow(01/14/2018) at 06:00(GMT)/01:00(EST) there will be a performance hotfix on ITSM. The maintenance is planned to be completed in 1 hour. If you have any connectivity issues please retry later within the day.

Best Regards
Comodo ONE Product Management

Please confirm what the fix is being applied to resolve.

[Riley_C]

@dittoit

Nice to hear !!. Do we have specifics ?
Cheers.

We have requested information for this hotfix from the development team.

@nct

Please confirm what the fix is being applied to resolve.

We will receive a message a few hours before roll out. We will send an update as soon as it becomes available.

Thank you for your patience.

[dittoit]

@Riley_C

We have requested information for this hotfix from the development team.

We will receive a message a few hours before roll out. We will send an update as soon as it becomes available.

Thank you for your patience.

The fact that you “the support team” need to request this information is a little disconcerting.

surly there would be an internal memo or something sent to all Comodo support staff ahead of these announcements?

Perhaps this needs looking at if this isn’t the case.??

[ahmetenes]

Hello @nct @dittoit ,

The fix was related to the latest outage on the 5th of January. Improvements were mainly focused on AWS database service, RDS.

All planned works have been successfully completed. Thanks for your interest.

Regards
AhmetEnes