ITSM - Portal Setup - LDAP

Products ITarian Endpoint Manager
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1

Hi,

New setup and looking to sync the users from AD. I cannot connect through LDAP using the following setting and do not know enough to troubleshoot. What should I be looking for?

Is active
Enabled

LDAP server host
108.178..

LDAP account domain
happyjoes.com

Company *
Default Company

LDAP account login

LDAP account password *

Sync status
Failed

Sync status reason
Could not connect to LDAP

2

@Bootstrapper ,

Please make sure that you are following the help guide: https://help.comodo.com/topic-399-1-786-10123-Importing-User-Groups-from-LDAP.html and if you are encountering any issues, can you please provide us screenshots for a better understanding?

3

Thank you, I found it.