ITSM -> SD - need more info

Products ITarian Endpoint Manager
1

Not enough info at auto generated tickets:

    [I]Type of ticket creator: MONITORING Event Created at: Sat Dec 03 03:46:33 UTC 2016

    Data: Event Log Monitor : Condition: Event Level = Critical Error is occurred - Event is occurred.
    Device Information:
    subDomain=pcdoctor-msp.cmdm.comodo.com
    brand=To Be Filled By O.E.M.
    model=To Be Filled By O.E.M.
    domainWorkgroup=WORKGROUP
    serialNumber=To Be Filled By O.E.M.
    deviceName=TAXI02
    companyName=Default Company
    operatingSystem=Майкрософт Windows 10 Домашняя (x86)
    owner=Default Company[/I]

I can’t understand wich exactly error occurs. It will be more clear if:

  • alert rule have "Comment" field
  • alert contain source Windows journal entry text
  • not deviceName, but Custom device name
2

Hi @Sergey

Refer

Data: Event Log Monitor : Condition: Event Level = Critical Error is occurred - Event is occurred.

This alert occurs if monitoring settings configured as below,

Yes, as of now there is no information about actual critical error happened in the endpoint. I take your point as feature request .

But Please consider below suggestion,

Refer procedures,

You can configure ITSM to run any procedure mentioned above immediately upon Event alert triggered.

Please refer help guide : ITarian Forum - ITarian Forum

Now service desk ticket as well as procedure logs are available for your analysis :slight_smile:

alert_configuration.jpg
alert_configuration.jpg1440×729 55.1 KB

3

You mean be better remove monitoring of Windows journal and I should schedule 5* procedures for endpoints? Good idea, thank you :slight_smile:
But what if no new alerts? And C1 can’t analyse procedures logs (reports) automatically.

4

Hi @Sergey

You mean be better remove monitoring of Windows journal and I should schedule 5* procedures for endpoints? Good idea, thank you :slight_smile:
But what if no new alerts? And C1 can’t analyse procedures logs (reports) automatically.

I am suggesting you to use “Event monitor” to generate alerts for windows events :). In order to get additional information on that alert please use " Run below procedure" option.
You can select only one procedure to auto remediation upon alert.

Now you see "Ticket generated in SD " as well as " Procedure logs in Devices " for the same alert.

Your request to provide more data on SD alert ticket is already taken.