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<td style=“font-size: 43px; font-weight: bold; border:0px” align=“center”>What’s New on Service Desk?
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January Release 27-01-2018</td>
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<h5 align = “center” font-size= 24px>Hello everyone!</h5>
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<p align = “center” font-size= 24px>We will have a release on 27th of January. We listed what’s new on Service Desk for you. Here are the news from Service Desk!</p>
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<h1 align=“center”>Features</h1>
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<li>New ticketing scheduling feature. For example, you could create schedules for onsite visits to a customer. We will continue to add new abilities to this feature in upcoming sprints.You could reach wiki from
<a href=“https://wiki.comodo.com/frontend/web/topic/how-to-schedule-your-tickets”> here</a>
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<li>Revamped calendar. New-style calendar lets you create appointments or schedule tickets more easily than ever before.You could reach wiki from
<a href=“https://wiki.comodo.com/frontend/web/topic/how-to-schedule-the-tickets-with-the-appointment-in-the-calendar”> here</a></li>
<li>Added ‘Service Type’ to ticket details. Staff can now select the service type when posting a reply or note. This allows you to track time spent on a particular service with a customer. You will also be able to track the service from reports and threads on the tickets.You could reach wiki from
<a href=“https://wiki.comodo.com/frontend/web/topic/how-to-add-service-type-for-your-staff-while-you-post-a-reply-or-note”> here</a>
</li><li>Ticket enhancement - changed the method of selecting users. Previously, staff creating a new ticket would need to select users from a pop-up window. We have changed this so users are now shown in a list the ticket itself. This will accelerate and simplify the ticket creation process.
</li><li><a href=“https://www.itarian.com/service-desk-and-ticketing.php”>Service Desk</a> audit logs can now be viewed direct from the Comodo One portal. We also added logs for following actions:
<ul><li>Ticket actions. For example, when a new ticket is created or materials are added to a ticket.</li>
<li>Posting, processing and other update action on tickets from ticket details</li></ul></li>
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<h1 align=“center”>Bug Fixes</h1>
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<li>There was a problem that warning levels for SLA plans could not be deleted This issue is fixed now.</li>
<li>The issue of truncated ticket threads is fixed. Now the threads are not truncated and could be seen with full content.</li>
<li>When working on tickets, there was an issue of a warning prevents taking action on a ticket. This issue is solved.
</li><li>SLA calculations for marking tickets overdue is improved. Now, calculations reflects even better to the overdue option.
</li><li>The images for knowledgebase on client screens are shown properly now.</li>
<li>When email fetching, the image attachment issue is fixed.</li>
<li>There was an issue of ticket alerts coming from unknown email. The issue is fixed now.</li></ul>
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