[January] What's New on Service Desk?

Products ITarian Service Desk
1

We are excited to inform you that we are planning to have new releases over Comodo ONE and ITarian on Saturday (2019-01-19) morning! The release is expected to take 4 hours to deploy, during which time Comodo ONE and ITarian will be in maintenance mode.

Service Desk

Improvements

  • User deletion. Currently, the user removal process is different in the user list and user detail interfaces. We unified this process so that the same pop-up is shown regardless of the interface you use.
  • New Materials. Materials that can be measured by quantity will be available. You can also now choose material type when creating a new material.
  • ‘New Ticket’ tweak. ‘Create new user’ will be disabled by default when creating a new ticket. It is currently enabled by default.
  • Default opening page. From January, ‘My Tickets’ will be the default opening page instead of ‘Open Tickets’.
  • Performance upgrades. Optimized the ticket close event to improve speed and performance of this action.
Bug Fixes
  • Fixed the issue that can't add organization to a user.
  • There was an issue regarding incorrect due date reported.It was fixed.
  • Fixed the issue about unable to assign SD Users to a customer.
  • Fixed the issue of support email in the loading screen for Service Desk.
  • When ticket was exported, Column customer seemed empty.It has been fixed.
  • Fixed the issue regarding unable to add multiple domains to SD Customer.
  • There was a problem on the UPLOAD tab under IMPORT USER feature and copy paste tab.It has been fixed.
  • Issue with Fonts in Help desk has been fixed.
  • Fixed the issue regarding Unable to select the radio button to use the Custom Logo.
  • Ticket creation page data got wiped out if all required fields are not filled out.Issue has been fixed.
  • When post replied into ticket detail then menu collapsing is not work correctly. It has been fixed.
APPENDIX-1

New Client Versions:

  • Windows - Communication Client 6.25.21763.19010
  • Windows - Comodo Security Client 11.0.0.7181
  • Linux - Communication Client 6.25.21662.19010
  • macOS - Communication Client 6.25.21958.19010
  • iOS - Mobile Device Management Client 1.2.25
  • Android - Mobile Device Management Client 6.13.4.14