[July] What's New on ITSM Patch Management?

Hello everyone!

We would like to inform you that we are going to have new releases for the Comodo ONE platform this Saturday (07/14/2018) morning…

Notes about the platform update:
Once it starts, the platform will be on maintenance mode for 4 hours (early hours of the day, US Eastern time). We expect to have no service outage in general. If you observe any brief connectivity issues, please retry later in the day.

So, here are the news!

New Feature:

  • Global Software Inventory now available. Admins now can easily track all software and applications installed on any device. Applications can be filtered by vendor, software title and software category. You can find the inventory by clicking ‘Applications’ > ‘Global Software Inventory’. You can reach the wiki of this feature from here!
  • Remotely remove applications from a device. Admins can now uninstall an application from software inventory of a specific device. (From Devices → Device List → Select a Specific Device → Software Inventory section.) You can reach the wiki of this feature from here!
  • Application installation logs added to device details. You can reach the wiki of this feature from here!

Always happy to hear from you!



Since the July 14th update, I believe my patch manage is broken. Prior to Saturday morning I had at least a page full of devices needing non-critical updates and a few devices needing critical updates. Now I’m all green save for one device needing criticals. Don’t think this is accurate.

Is there some procedure I can run to ‘refresh’ everything so it’s accurate?

(EDIT:) Forgot to say, thanks for these feature enhancements, looking forward to testing them out!!

Hello @indieserve,

Should these scripts suffice?

It will refresh the Windows patch updates. Please let us know if it works for you.

Is there a way to trigger a mass rescan of OS patch updates across all devices?

@ece.isel I can can concur with @indieserve I have several machines showing a green check mark that are indeed not 100% patched. If I click on a device then C1 will still show which patches that device is missing even though it has a green check mark.

@indieserve ,

We can suggest a script procedure https://scripts.comodo.com/frontend/web/topic/initiate-os-patch-scan.

Hi @indieserve and @rawtech!

Please refer to the suggestion below, and let us know if it works for you.

We have experienced the same here.
We have been trying hard to get all fully patched and after a round of requested deployments we are all green which seems too good to be true.

Obviously there is a bug in CCC that needs looking at on patch management.

This will be a great feature!

my scripting is Ok for VBS, CMD & BAT but powershell is not on my list of working ones yet.
But using my knowledge of other languages I cannot see how this script is going to solve the issue. If I’m reading and understanding it correctly you will simply write two entries to the event log and nothing else.

Hello Robin!

Thank you for your feedback, team have been notified and we will keep you informed about the situation.

Thanks you,


So I need to go to each device now and check for actual patch status since the system is broken?
I finally thought I got almost all devices patched and updated.

Hi @smartcloud ,

We currently have opportunity to know about the patch status of the enrolled devices in ITSM by device, and we concentrate on to show the status of all devices for upcoming releases.

Thanks for your feedback,



I dont understand what you are saying here.

Hi everyone,

The issue about cashing is resolved. Please wait for us for upcoming news!



Hello everyone,

Cashing issue is resolved! Please check the application and let us know if you have any questions or comments!

Please do not hesitate to give feedback.



It looks like this is working.
At least I see changes in patch status now.
Thanks guys.