[June] What's New on Remote Control?

Hello everyone!

We’re excited to inform you that the latest version of ITarian will go live in the third week of June 2021.

The release schedule will be as follows:
US Region -> The release will start on 16th June 2021 Wednesday at 1 AM EDT
EU Region and agents -> The release will start on 17th June 2021 Thursday at 5 AM GMT

The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.

Remote Control

New Features

  • Ability to connect to different devices via RC for users connected to the RDS server who use RC at the same time
    Remote Control now supports multiple users who are connected to the RDS server to connect to different endpoints at the same time using Remote Control

Bug Fixes

  • Fixed the issue of accented characters not typed as expected on the target device via remote connection.
Best Regards, Product Management Team