[June] What's New on Remote Monitoring and Management?

Hello everyone!

We’re excited to inform you that latest version of ITarian will go live on the first week of June, 2020.

The release schedule will be as follows:
US Region -> The release will start on 3rd June 2020 Wednesday at 1 AM EDT
EU Region -> The release will start on 4th June 2020 Thursday at 5 AM GMT

The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.

Remote Monitoring and Management

New Features

  • Ability to Turn On/Off All Alerts
You will be able to enable/disable the alert mechanism for the assigned profiles, monitors, procedures.. With this feature, admin will not get any alert or Service Desk ticket for the associated devices conditions.

Here is the wiki of this feature.


  • "New Device Blocked By Device Control" monitor to not trigger once agent is updated
The aim of this improvement is to be able to track already blocked external devices, so that when the Communication Client is upgraded, the admin will not get any alerts for already blocked external devices.

Bug Fixes

  • Fixed the issue of “View Procedure” option allowing modification in the body of procedure without clicking to “Edit” button first.
  • Fixed the issue of “Another Antivirus solution installed” condition detecting Acronis Backup Agent 12.5.15300.
Best Regards, Product Management Team