I am constantly getting alerts from my monitored systems that have old dates and profiles. For example, It is currently 0:33 on Oct. 18th and I just got an alert for a system dated 19:08 on Oct. 15th. In addition, it is alerting with the original Recommended Performance Monitoring settings in a profile I am not using anywhere. Does anyone have any insight on what’s going on?
Please verify the profile attached to the device having an issue with the alert, the profile should be the correct profile intended to the device. There should be one profile attached to the device, if by any chance the assigned profile is correct, please remove the profile and add it back to the device again.
We will also make a support ticket for you to further assist you with this concern. Thank you
I confirmed the profile is correct and I’ve removed and re-added multiple times. I did not restart the CCC service. Is that a requirement? Here are some screenshots of the emails that are being delayed. This is more concerning than the wrong profile problem, as I do not know when a device goes down until days later.
I’ve also having this same issue on random endpoints. As well as the issue described here:
These have been happening pretty much since I started using Comodo. Restarting ITSM service does nothing, nor does reinstalling the agent, nor removing and re-adding profiles.
In my example, the “Device Offline Monitor” is not even applied to this machines profile yet I still get 2 alert emails randomly from this device most of the time when the device isn’t actually offline. I share the concern with everyone of these issues as I’m concerned I will not actually know when a critical endpoint actually goes offline
Here is the device that keeps alerting for a non-existing monitor called “Device offline Monitor”. The monitor once existed in another profile. Below is the profile applied to the device
Here is the monitors for the above profile. As you can see Device offline Monitor does not exist
So this issue has returned for me. I’ve been getting alerts for monitor profiles that havent existed in months. I just got one now for a device that has been offline for days. Obviously this isnt a client side issue as the client hasnt even communicated to the C1 servers in days. ITSM shows last connection of this device as 11/11/17. Sigh…