Launching of Service Desk V2 for Major Release of 2022 Q1 [1 of 4]

General Announcements Release Announcements
1

Hello everyone!

We’re excited to inform you that Service Desk V2 is now available. The new Service Desk v2 will only be available for new customers, who create an account after the 14th of April until we finalize a migration study for existing customers.

We will continue to add new features to Service Desk V2. Please feel free to share your features requests with us.

Features

Tickets Features

  • Ticket types, ticket statuses and ticket priorities can be customized and new ones can be added.
Figure 1: Ticket Types creation under Admin Panel-> Manage -> Ticket Types 
Figure 2: Ticket Statuses creation under Admin Panel-> Ticket -> Statuses

Figure 3: Ticket Priorities creation under Admin Panel->Manage -> Priority

Ticket Actions

  • Related tickets are merged into the ticket page.
Figure 4: Ticket Page at Agent Panel

Best Regards,
Product Management Team