Launching of Service Desk V2 for Major Release of 2022 Q1 [2 of 4]

General Announcements Release Announcements
1

Hello everyone!

We’re excited to inform you that Service Desk V2 is now available. The new Service Desk v2 will only be available for new customers, who create an account after the 14th of April until we finalize a migration study for existing customers.

We will continue to add new features to Service Desk V2. Please feel free to share your features requests with us.

Features

SLA Plans

  • SLA plans are configured depending on priority. Conditions are created to use the selected SLA plan. Alerts are set for due dates approaching and violations.
​ Figure 5: SLA Plan configuration depending on priority under Admin Panel-> Manage -> SLA plans

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​ Figure 6: SLA Plan configuration under Admin Panel-> Manage -> SLA plans

Quick Filters

  • Applied filters can be saved to use the same filtering at any time.
​ Figure 7: Apply filter from Agent Panel -> Inbox

​ Figure 8: After saving the filter at the left menu on Agent Panel

Best Regards,
Product Management Team