We’re excited to inform you that Service Desk V2 is now available. The new Service Desk v2 will only be available for new customers, who create an account after the 14th of April until we finalize a migration study for existing customers.
We will continue to add new features to Service Desk V2. Please feel free to share your features requests with us.
- SLA plans are configured depending on priority. Conditions are created to use the selected SLA plan. Alerts are set for due dates approaching and violations.
Figure 6: SLA Plan configuration under Admin Panel-> Manage -> SLA plans
- Applied filters can be saved to use the same filtering at any time.
Figure 8: After saving the filter at the left menu on Agent Panel
Product Management Team