Hello @smartcloud, regarding on your reported case in ITSM PM, we have already sent you an email and we are waiting for the logs needed by our development team. Please reply at your convenience.
Hi @frederikbay, we will reach you via email for additional details in resolving this issue.
Thank you for your patience.
[Discussions about @smartcloud’s specific concern has been moved to this thread.]
NOTE: This thread is about a healthy (maybe heated at times) discussion of the current capabilities of the ITSM Patch Management.
We value and honor the security of our customers’ trust when it comes to any form of data they entrust to us. Hence, any customer concern that requires gathering of logs (with potentially sensitive information) will be addressed through a C1 Support ticket. Any such post will be moved to a more appropriate thread to keep this one clean of unrelated posts (gathering logs, script errors, etc.).