link from ticket to to ITSM device

Products ITarian Service Desk
1

Hi All,

Is it possible to have the device name in the tickets and service desk (open tickets) as a hyper link that takes you directly to the device in ITSM?

This would be ideal for when checking monitoring alerts and logs on the devices

thanks in advance

regards,

Dave

2

@dbettens ,

Thank you for making the picture clear. I’ll have this suggestion forwarded to our development team for analysis and you can rest assured we’ll send you an update once this Functionality had been lined up on roadmap for delivery.

3

I second this. I was also going to go so far as to ask that most of those fields become hyperlinks. I feel most of those detail fields could be useful hyperlinks like Organization or tech.

4

We will loop you in to the feature request ticket @alphatecsd so that we can inform you of any important updates when they become available.