Locked out of Acronis Account

MSP Area
1

Hello

We have been locked out of our Acronis Backup account since Tuesday ( 8th of August ) even though the bills have been paid. I have sent several emails to support / acronis and STILL have no access to the account. We need to perform a recovery immediately - an absolute disgrace to be left waiting like this.

Most likely moving provider after this …

2

Hi @rgb ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.

3

Disappointing, still not sorted - please have some one call me ASAP

4

Hi @rgb ,

An escalation case had been sent to our Acronis Team to immediately address your issue. Thank you

5

After 7 days we have access again, the problem was due to a “network” glitch. However, we now have a bigger problem as we needed to run a data recovery and had no access to the account. We are at a financial loss due to this issue - one of the support guys mentioned giving us 7 days free off our subscription - embarrassing stuff really.