Mac offline

Hi, I installed the ITSM on my MAC, it reported in but now its offline.
I have rebooted. also please confirm how to remove as the instructions here don’t seem to be right?…-a-Device.html

To remove the ITSM profile from OS X devices

  • Navigate to 'Settings' > 'General' on the OS X endpoint.
  • Select 'Profile' > 'Comodo Profiles' (certificate and ITSM)
  • Click the 'Remove' button.
The ITSM profile will be removed from the device.


it would appear there is no “profile”??

There is no “profile” under SP. i manually removed, i then downloaded the Bulk install including the AEP, the instialtion Failed but the end point reports in to ITSM.
Please advise.

Hi @dittoit ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.