I’m getting issues with MAC OS when trying to connect it shows me just the wall paper of the mac and nothing else when i try to click on the top bar it does not work. Is this something you are aware of or a new issue… if so how can i resolve it as i’m having to rely on teamviewer to sort this out.
I always hated Mac but unfortunaly some clients of mine decided to buy them so I had to install the mac itarian client. 1) I noted how itarian features and scripts for the mac are limited 2) The remote control doesn’t work properly. The mouse does not respond. I can move it (the icon is a large old-looking arrow) but the click doesn’t work. As suggested I asked the users to change their security & Privacy but without big success (cmon is it really necessary involving the users in this settings???). I can now see the windows and not just the wall paper but the mouse still doesn’t work. Is it really so difficult to remote controll Macs? Anyone using succesfully itarian on Mac ? thanks
Anyone still having problems with Mac OS Remote Control ? I installed it on a Macbook Pro Retina 2012 with OS Catalina and gave all security permission requested. I can see the screen but I’m not able to remotly click on anything. Everytime I reboot the Mac, it keeps on asking for Accessibility permission to Remote Controll application even if it is already there.
Anydesk on the same machine works without problem.
I am having this exact same issue. I can manually watch the machine, and the click is registering and showing the menu on the actual display, but remotely nothing shows. Support asked for a screen shot. LOL…so a screen shot of nothing happening. Interesting. I am running a trial of this, and on both support tickets both asked for screen shots, but screen shots would not be beneficial for either of my questions. Is this typical? Is the support mainly from this forum?