Hi John, Haven’t gotten any updates on this issue in 2 weeks, we HAVE TO DO BILLING and this has to be fixed else we are going to have to do it all manually one by one for each ticket. Please light a fire under someone to fix this ASAP, PLEASE!!! I love your tools but if they don’t work doesn’t matter how free it is, it is worthless to my company.
I see that support team asked you some case details on TICKET ID: KRZ-704-43466 on December 8th and reminded on December 16th. Could you please check those emails and reply them whenever you have a chance?