We’d love to see the ability to have a secondary auto-responder option for things like a special after-hours response.
Hello @armorcoded ,
Kindly explain or describe to us further on the feature that you wanted to accomplish so we can forward it to our developers as a Feature Request.
Hello @armorcoded
If you are referring to setting up an ‘After-hours or Holiday notification in SD tickets’, this has already been considered by the product development team for inclusion as part of the QOL improvements in the Service Desk module.
If this differs from what you have in mind, please elaborate further to us your suggestion.