new customer not in group management

I do not see a new company (customer) in group management. Why is it? Please, give me an advice.
Thanks in advance.

Hi @comes, we will be needing additional information from your account for us to check on this. We have created a support ticket to further investigate this reported issue on the account.

Hello @comes ,

We are glad to hear that the issue is now resolved based on your email to us.
Should you have any issues or concerns, please do no hesitate to send us an email at

Thank you.