Hi @frederikbay,
Your insight is much appreciated by the team.
We have updated the ticket.
Cheers!
I know that it has been mentioned before, but a documentation module would be a much needed and really great addition - is there any news on this?
Hi @frederikbay,
We are still looking into the request and will keep up updated once it is available.
can you please expand on this requirement. is there an example you can provide? thanks
I would like to see a way to run certain applications such as tech tools on a clients computer through the remote access software without the need to install the software on the clients computer first. I have a number of tools that I utilize from a thumb drive, and I have always wished for a way to be able to utilize them without the need to go to the clients shop or remotely download and install them on their PCs. I also would like a report to be generated by default if a computer receives a BSOD. I used to utilize another RMM software that monitored BSOD events automatically, and would notify me via email if such an event occured and would log the event automatically and provide me with the cause-code for me to research the cause of the issue.
On your first concern about having a way ‘to run certain applications’, you are basically asking for a ‘swissknife’ version of the RMM/CCV. Doing so, will make RMM/CCV unnecessarily bulky. Perhaps you may want to explicitly specify certain functionalities that can possibly be integrated to RMM/CCV?
For the second one, this can be accomplished with a properly set up Alert and Monitoring rules. Please do check the following guide:
https://forum.mspconsortium.com/forum/products/other-comodo-products/comodo-device-management/wiki-faq-how-to/7117-wiki-how-to-configure-alerts
Hi @flmsp
I would like to see a way to run certain applications such as tech tools on a clients computer through the remote access software without the need to install the software on the clients computer first. I have a number of tools that I utilize from a thumb drive, and I have always wished for a way to be able to utilize them without the need to go to the clients shop or remotely download and install them on their PCs.
We are analyzing your request.
I also would like a report to be generated by default if a computer receives a BSOD. I used to utilize another RMM software that monitored BSOD events automatically, and would notify me via email if such an event occured and would log the event automatically and provide me with the cause-code for me to research the cause of the issue.
For this request, I suggest you configure ITSM monitoring functionality to report service desk tickets when condition meets.
Youn can monitor events based on your needs.
Event ID 1003 in System event log also normally shows BSOD info, and Event ID 1001 shows where the crashdump has been saved.
Event ID 6008 is always created when the system BSODs: “The previous system shutdown at [time] was unexpected.”
Please refer wiki guide “How to monitor Events in Devices” in page What is Monitoring in ITSM profiles | Comodo One to monitor these events.
Additionally, you need set alerts in those monitoring such that service desk ticket will be reported when monitoring condition meets.Refer guide mentioned by Rick for this.
Please let us know if this not meets your need. We can look for another way using scripts.
Thanks,
Kannan
Some of the applications that I utilize include programs such as AdwCleaner, Junkware Removal Tool, rkill/rkill64, RogueKiller, tdsskiller, zsoft uninstaller/iobit uninstaller.
Though it would be kind of nice if Comodo One had a built in powerful uninstaller for fully removing unwanted programs.
Hi @Damon C
The script that I would be looking for would be for me to be able to clean up Adware and Junkware similar to the ways that AdwCleaner and Junk Removal Tool work, if not a script that could actually run those programs through the remote connection from my PC.
Another feature that I would like to see would be the ability to generate unbranded, or custom branded reports to send to my customers to show them how the monitoring is working for them. Currently I am creating these reports myself, but I would like to be able to automatically generate them in Comodo One. I would like reports that show the state of patches on the devices used by my customers, as well as ITSM reports that show blocked malware and viruses, and the state of the machines hardware as well such as average CPU, Hard Drive, and Memory temps and usage, along with showing what processes are using the most resources.
I would like to see an actual downloadable desktop application for the Comodo One platform where I could manage everything from inside an application instead of a web browser. Then it may be possible for some offline functions to be added such as utilizing the CRM module offline. Or possibly even making it where we would be able to create new customers and generate installation packages for them even if we are unable to connect to the network, and then it could all sync up once the program is reconnected to the network. It would allow some mobility with the platform on devices such as my laptop where I may not always have access to the internet. Plus it allows me to limit the clutter of my browser around the edges of my screen. Currently, I utilize Chrome to create a link to the platform that opens in a separate window that doesn’t have an address bar or tabs, it’s just the Comodo One screen. Plus I also believe that having a designated program for Comodo One would possibly allow for more in-depth features. Also I think it’d be nice to have the ability to view synced service desk tickets offline, so that I may be able to work on them at the client’s location even if I can’t access the internet, or I could contact the client via a phone call to talk with them regarding the issue.
Hi @Damon C ,
I believe that you understand what I’m getting at. It would be a way where those in the field might be capable of updating synced service desk tickets offline or create invoices or quotes while offline, and then once they connected again they would be able to sync the updated information to the server so that those back at the main office could view the changes there. Along with this it would be nice if they could track their billable time (say they have to click a start work button to start work on the ticket and then stop work button to update their notes and close out the ticket or escalate it) and then the billable time gets updated on the ticket tracker so that it’s tracked at the office. This would allow for us to utilize this platform even if we are working at a clients building and their network is down. Right now in those instances, my field workers have to call the main office to let us know that they have arrived at the location so that the main office can update the information for them on our side which takes time away from other things that we need to do. Even though all my field workers have the Comodo One app on their phones, we have had issues where they haven’t been able to access it due to poor network connections. Also, I would prefer that they not be able to manually edit the times they worked instead of using something like a stopwatch type tracker, because I have had instances where they have changed when they started working to make it seem as though they worked longer than they did.
Maybe don’t use T-Mobile or Sprint? I kid, but that does sound like a huge amount of development work. Agreed that some kind of offline mode for the app might be helpful, likewise KB access via the app (and offline if planned) would be great also. We plan to move our IT documentation to the KB, since it just makes sense.
Hi @ indieserve
That’s a funny one 
But I strongly agree with the Knowledge Base. It would serve as a good place to look for just in case something goes haywire and you’re just caught offline. We’d be glad to notify you when this feature becomes available.
Hi @flmsp
Thank you for your great idea. We are putting this down to our roadmap but I have a question. Would you preferer an dekstop application that will be installed on an admins device or an server application that would be reached within a closed network?
I would also appreciate if you could list based on priority which functions you would need offline first. I would like to hear other scenarios that would ease your daily work.
You can already configure these settings on SD admin panel. Have you checked the attached screen before?
I would find it extremely useful to have a report that lists the current devices for a customer and the average resource usage per device for a given time period.
We have customers that want this information and currently we have to calculate it by hand and send out a report our selves. To have this automated in the C1 reports would be great!
When you say resource usage, do you mean like ram/cpu average use on a device, or do you mean the amount of time agents spend on specific devices (possibly supporting a crappy PC that just needs to be replaced, for example).
Hi @cru ,
You can get the total number of devices for each company by device category (PC,Server,Smartphone) from C1 Portal> Reports> Executive Managed Devices Report.
Here’s a link on How to View and Generate Reports in C1 Portal: https://help.comodo.com/topic-289-1-716-11180-Reports.html
And you can also get a detailed report of all devices from ITSM> Dashboard> Reports> Hardware Inventory Report
Here’s a link on How to View and Generate Reports in ITSM: https://help.comodo.com/topic-399-1-786-10081-The-Dashboard.html#reports
What do you mean by “the average resource usage per device for a given time period”? same as per indieserve’s questions.
@indieserve Thank you for helping us clarifying cru’s concern.
@Jordan_C
Thanks for the info. indieserve hit it right on the head. I would like to have a report that lists out the devices and the average CPU/RAM/Hard Drive usage for each device and be able to specify the time period to gather the average from. This would be extremely helpful in identifying computers in need on upgrade and help us display this to our customers.
Hi @cru,
We appreciate the recommendation. We will have the team look into this as a feature request.
We will also send you an email for any update.