I’ve tried that. I cannot edit the account. The account is the account admin. Not sure if that makes a difference or not.
Hello @brt_kraig ,
In order to be able to edit the account admin, you will have to designate another staff member as an account admin (select the user > Edit > check ‘Account Admin’), then log out, log in again with the new account admin, edit the previous admin (correct the errors), then make it again Account Admin, and log out/log in again.
Any chance we will see a better billing system including automated invoicing and emailing? Thanks.
Hello @azon2111
This has been forwarded as a feature request.
Thank you for your feedback.
Hello @brt_kraig ,
Yes, we have OSTicket as a base but we built a lot of new features on top of it and keep building.
Due to these changes we made, it wouldn’t be possible to get every update from OSTicket base version development.
Please let us know what are your specific needs regarding Service Desk and we will forward them as feature requests to our development team. .
Access to the OSTicket Mobile app or an all inclusive mobile app for Comodo One. I can’t speak for others but I don’t sit at a desk all day nor want to have my 17" laptop open all day when I’m out on the road at other jobs. I’d love this even more if we have a way to access stuff on a smartphone and tablet.
Hello @brt_kraig ,
I have forwarded your feature request so it can be analyzed and implemented in the future.
Thank you for your feedback!
Hi @brt_kraig
It is already under development. You would see the first version late this month / early next month.
Best regards,
Ilker
This might have been brought up already, but is there any work in adding surveys on the service desk for after tickets have been completing for the client to fill out the survey?
Hello @derrick.kleckner ,
For the time being, the only solution would be to create an online survey tool to generate the survey link and add this link to each ticket as part of canned response. This feature is on our roadmap and it is scheduled to be implemented on late 2016 / early 2017.
This will sound incredibly lazy but I am switching to comodo servicedesk from another ticketing system. one feature we use alot of that comodo does not have. I can access my ticketing system directly from my email. I will upload a screenshot. It is limited access contacts, tickets and open a ticket. was curious if there was a way to either accomplish that or get an outlook plugin.
Hello @dlane1979
We will forward your request to have an Outlook plugin of Service Desk. We will also contact you via email to discuss the details regarding this request.
Also, a while back we have released Comodo One Mobile app that allows you to manage your tickets from your mobile phone. The app is available for Android and iOS
Thank you for your feedback!
Hi @dlane1979
You can create or reply a ticket with email. If you have an attachment on the mail, it would be added to ticket as well. Did you try that?
What else you see beneficial, could you please provide details if you see anything missing?
Ilker
Lazy is good…forces innovation 
did you try our mobile app for service desk?
Melih, I have several requests but also wanted to see if clarfication is needed on how the ticket system works
Can you tell me where you assign the monthly recurring fee?
It is my understanding that billing is based on time on a ticket and the asset type assigned to the ticket. I would request that we can relabel these or possibly change this. We bill based the type of work we do rather then the asset being worked on. i.e. Basic Support is X dollars per hour and things like standard app installation on a workstation is done at this rate yet at the same time a program may require troubleshooting or setup or config file beyond the basic click-click-click-done of most apps. Currently we have to use one asset type for basic and one for advanced and so forth where we have a chart that translates for us which one to use. I would ask that maybe a change from “asset type” is billing type might be better and to allow custom labels for these values along with the ability to add/remove the “asset” types.
I would also ask since I cannot find the monthly fee rate field for a client (? about where is above) that I would like to see an option to include bulk purchase hours. Instead of SLA’s for flat rate we discount our regular rates for bulk hour purchases to be used over a period of time. An on-demand style plan for those with needs that rise and fall over the course of a year. Example would be we charge $100/hour for a type of work (currently an asset type) then we sell that same rate for $70/hour based on their bulk purchase of 100 hours up front. Our goal is to provide flex in the choices people have with us and often is a deciding factor to go with us as it saves them money based on how they use IT and the level of need.
Thank you.
Hello @azon2111 ,
We have sent you an email regarding the features that you have requested and we will keep you updated on the progress.
Regarding the ability to add a monthly fee, this should be already available by going to Users > Organizations > click the company you want to set the monthly fee > click again on the company name next ‘Name:’. In the ‘Fields’ tab you should be able to set the month fee. Please let us know if this helps.
Hello @Sergey ,
Thank you for the screenshots, I have forwarded them to the appropriate staff for further analysis and we will get back to you with updates as soon as possible.
C1 have Stages at tickets. Can we see at dashboard info about Tickets per Stages?
May be nice if you provide some process lines:
Help Topic 1:
Ticket1: Started … At work … Done… - with highlighted current stage.
Hello @Sergey ,
So just to summarize, for the tickets that are part of a stage, you want to have links in tickets to the stage that the ticket is part of and be able to check the progress from the ticket (please correct me if I’m wrong).
We really need to update the UI of the service desk - it looks horrible - something from 15 years ago - have looked at the osticket site and there is a free responsive theme and probably others
http://osticket.com/forum/discussion…sticket-1-9-12
please make it so you can either change theme and customize the theme