New ticket email alerts are not coming

The last couple of days we have a problem with alerts for new ticket. They just stopped coming. Before we were getting them without problems.

I’ve done basic troubleshooting:

  1. I’ve checked configuration again. Admin email is configured and new ticket alert is enabled.
  2. I have tested admin email functionality and there is no problem.
  3. I have changed admin email with my personal email, but problem persisted.

Could you check if something was changed on your side?

Hi @msp_security ,

Thanks for reaching out and apologize for the difficulties you are experiencing. We will create a support ticket for this case and we will get back to you as soon as possible through email.

Just to close this post, this issue was corrected.