The last couple of days we have a problem with alerts for new ticket. They just stopped coming. Before we were getting them without problems.
I’ve done basic troubleshooting:
- I’ve checked configuration again. Admin email is configured and new ticket alert is enabled.
- I have tested admin email functionality and there is no problem.
- I have changed admin email with my personal email, but problem persisted.
Could you check if something was changed on your side?