When i set it up a couple months ago, it was working fine but now it’s not. I have even tried setting up the mail forwarding, but its not working either. Any ideas? is it a known issue right now?
Hello @socalitninja ,
We are unable to replicate the issue on our end.
Will you please try to re set up your email and other settings the you configured which are not working?
https://help.comodo.com/topic-289-1-625-7862-Email-Settings-and-Options.html
Regards,
Jay
Hi Jay,
Thanks for the reply. I just got done deleting and setting up the email connector again. After sending a test email to the email address, it still did not create a new ticket. I find it curious that you couldn’t recreate the issue. Is there anything else I can try?
Thanks!
Hi @socalitninja
We have created a support ticket on your behalf for the issue that you have with the Service Desk module. Please do reply at your convenience.
I had this for about 4 hours, then found a check box under Admin Panel > Settings > Emails that was un-checked. Checked it, then was inundated with ‘missed’ tickets…