new USER and SCOPE (# OF DEVICES) behaviour

a new user (G) can’t see all the devices in his group accessing the portal with his credentials.

I created the new USER “G”, assigned a ROLE “G” (cloned technician) and assigned as ACCESS SCOPE the “G” group of devices

the group contains 31 devices

but I see in USERS the “G” user has a limited “# OF DEVICES”
and another USER just created has 0 devices:

the user says that in his portal he can’t see all the 31 devices, but just some of them.
Do I missed something?
Thank you
and, as usual, sorry for my english!

counterorder :eek:: now the user “G” sees all the devices, maybe network problems,
but in # OF DEVICES the number is still 12…