having an issue when trying to remote any clients from the portal. I go to applications, device management, select the machine and hit remote control. I have the comodo one remote control app installed. It shows the machine as online (green Tick) then the remote window comes up says connecting then says disconnected and the machine then has a cross. I close the remote window and the machine has a green tick again… any ideas please.
I have the same/similair issue, except I can actually connect to some remote clients. It seems to allow connections to some, but not others, even on the same remote LAN. When it times out I see, on the CRC page, "Disconnected (signaling error)
We use CRC to connect to devices behind Sophos XG firewalls. I suggest you check your web and application logs for anything being denied. You could also create a rule to exclude all traffic to the Comodo hosts/IPs from web, application and virus filtering on the XG - just make sure it is above your other LAN > WAN rules.