I have just (Monday) started deploying Itarian AEP; I have three customers (myself included). I’ve never used an endpoint management system before; strictly local antivirus installation and package/update management. For my first deployments I did not have the customers defined (it took me a while to find the management screen) and those devices and users were assigned to “Default Customer”. Now that I have the customer organizations properly defined, I’d like to reassign those devices and users to the correct organizations without having to delete and re-enroll them. I’ve looked through some of the help material, but I can’t find an index and nothing has been obvious so far. Requesting help from others who have been there.
In passing, let me also note that I have zero percent success with “Enroll and Protect” on Windows devices. When I try to execute the downloaded file (usually about 500MB), nothing happens. If there’s antivirus software, including Windows Smart Screen, it’s blocked. But if I override, deactivate, or even uninstall the existing protection the file still does not install. So the only success I’ve had with Windows devices is to enroll them first, then push the protection out to them once the communications client is installed and working.