Not fulfilling their promise

I was supposed to have a meeting with the developers and a member of support team at 10am gmt today! however no-one rang me or even emailed to say they couldn’t make it and no reply to my support ticket either! very frustrating,. the only mac’s i have all don’t work when the AV is installed and it constantly crashes. Needless to say I don’t want to moan, however the forum is the only place we get people actually speaking to us!
Ticket id is [#LAS-793-99483]

Hello @monster-it ,

Thank you for taking my call.
We will wait for the report I discussed over the phone and we will use the ticket ID I provided to avoid confusion moving forward.

Kind Regards,