[October] What's New on Service Desk?

Bug Fixes

  • Post a reply issue from the browser on Service Desk
  • New SD users created via Helpdesk portal are not getting activation/verification e-mails automatically right after registration
  • Wrong error message appears creating new ticket with wrong e-mail format
  • Ticket Data and Executive Ticket Summary Report don't receive data from SD
  • “Add New Field” button doesn’t work when editing the CUSTOM FORM “Ticket Details”
  • SD Outage Error Message Includes DB Credentials
Best Regards, Product Management Team